Reservations policy

Booking Confirmation
We only confirm reservation after payment of 50% of the total in the case of standard rates or 100%, for non-refundable rates.
Booking confirmation payments are accepted with credit card only.
Atlantica reserves the right to cancel the booking if the guest's credit card is not able to pay via online payment transactions.

Children under 12
For safety and structural reasons, our lodge is designed exclusively for adults and teenagers aged 12 and older. Our Lodge is located in an isolated place on steep terrain with many stairways, decks and ramps.

Cancellation Policy


Cancellation policy for Standard Rate
• In case of cancellation of the reservation with prepayment of 50% already made, we do not make a refund.
• If the cancellation is made more than 7 days before the check in, we will issue a personal and non-transferable letter of credit related to the number of nights in the category previously reserved with validity of 120 days.
• For cancellations less than 7 days prior to check in, we do not refund and we do not issue a letter of credit (50% penalty).
Please note that this cancellation policy is not valid for travel agencies, operators or online reservations on third-party sites (such as booking, expedia, etc.)

Cancellation policy for Non-Refundable Rate
• In case of cancellation of the reservation with prepayment of 100% already made, we do not make a refund.
• If the cancellation is made more than 14 days in advance of the check in, we will issue a non-transferable personal letter of credit referring to the number of nights in the category previously reserved with validity of 90 days.
• For cancellations less than 14 days in advance of check in, we do not refund and we do not issue a letter of credit (100% penalty).
Please note that this cancellation policy is not valid for travel agencies, operators or online reservations on third-party sites (such as booking, expedia, etc.)

Extra bed policy

30% of regular room rate will be charged for an extra bed.

Room Allocation Policy

The lodge offers only four accommodation units, divided into two categories:

  • 3 (three) units in the Oceanfront category (Rooms 2, 3 and 5)

  • 1 (one) unit in the Forest View category (Room 4)

When booking a unit in the Oceanfront category, the selected room is considered a preference only, subject to availability at check-in.
The lodge reserves the right to reassign guests between rooms within the same booked category, based on internal operational criteria and reservation management needs, without altering the reserved category.

 General information

  • Fees are for up to two guests per room for one night. Reservations for a minimum of two nights will be accepted
  • Extra bed charge is 30% of room fee
  • Fees include breakfast.
  • Check-in is from 1.00 p.m. until 8.00 p.m.
  • Check-out is at 11.00 a.m.
  • Prices subject to change without advance warning
  • Early check-ins or late check-outs will depend on room availability and inquiry ahead of time with our reception desk.

Pets

We do not accept pets of any kind.